CONTACT US

At Maximus Multiplus Gaming Limited, transparency, trust, and exceptional service are at the core of our operations. We are dedicated to providing a safe, fair, and enjoyable gaming experience, backed by comprehensive support and stringent regulatory compliance. Below you will find all the necessary information to contact us, understand our operational framework, and verify our legitimacy.

MAXIMUS MULTIPLUS GAMING LIMITED

Our Commitment to Transparency and Trust

Company Details

  • Full Legal Company Name: Maximus Multiplus Gaming Limited
  • Company Registration Number: 11223344 (Registered in England and Wales)
  • Registered Office Address: 20 St Thomas Street, London, SE1 9RS, United Kingdom
  • VAT Registration Number: GB 123 4567 89
  • Incorporation Date: 15 January 2018

Our Physical Address

Our registered office and primary operational hub is located in the heart of London, United Kingdom.

Maximus Multiplus Gaming Limited
20 St Thomas Street
London
SE1 9RS
United Kingdom

KEY CONTACT CHANNELS

We offer multiple ways to get in touch, ensuring you can reach the right department quickly and efficiently.

General Enquiries

Customer Support

For game assistance, account queries, and technical support

  • Email: [email protected]
  • UK Freephone: 0800 123 4567
  • International: +44 (0)20 3123 4569
  • Live Chat: Available 24/7

Payments & Finance

For deposit, withdrawal, and financial transaction queries

Compliance & Legal

For regulatory, legal, and data protection enquiries

Responsible Gambling

For self-exclusion, setting limits, or concerns about gambling behaviour

Media & Partnerships

For press enquiries and business development

OPERATING HOURS & RESPONSE TIMES

Service Availability

  • Customer Support: Available 24 hours a day, 7 days a week, including public holidays
  • Administrative Departments: Monday to Friday, 09:00 - 17:00 GMT

Response Time Commitments

  • Live Chat: Typically within 30 seconds
  • Email Support: Urgent queries within 2 hours, general enquiries within 24 hours
  • Phone: 80% of calls answered within 20 seconds

LICENSING & REGULATION

Maximus Multiplus Gaming Limited is fully licensed and regulated by leading authorities in the online gambling industry, demonstrating our commitment to legal compliance, player protection, and fair play.

United Kingdom Gambling Commission (UKGC)

As a leading operator in the UK, we hold an active operating licence from the UK Gambling Commission.

  • Licence Holder: Maximus Multiplus Gaming Limited
  • Account Number: 54321
  • Operating Licence Number: 000-054321-R-321098-001
  • Issued For: Remote Casino, Remote Betting (General)
  • Status: Active
  • Verify Licence: View our licence on the UKGC Public Register

Malta Gaming Authority (MGA)

For our international operations, Maximus Multiplus Gaming Ltd. (a subsidiary registered in Malta) is licensed and regulated by the Malta Gaming Authority.

Regulatory Authority Contacts

You can contact our supervisory bodies directly for any regulatory concerns.

RESPONSIBLE GAMBLING & PLAYER PROTECTION

We are committed to promoting responsible gambling and providing resources to help our players maintain control. Our dedicated team is here to support you.

Dedicated Responsible Gambling Support

If you need assistance with setting limits, self-exclusion, or have concerns about your gambling habits, please contact our specialised team:

External Responsible Gambling Organisations

For independent and confidential advice, we recommend the following organisations:

GamCare: Offers free information, support, and counselling.
BeGambleAware: Provides free, confidential help and support.
Gambling Therapy: A global service offering free practical advice.

Dispute Resolution & Player Complaints

We strive to resolve any complaints promptly and fairly. If you have a complaint, please follow our internal complaints procedure:

  1. Initially, contact our Customer Support team via live chat or [email protected].
  2. If you are not satisfied with the resolution provided by Customer Support, you may escalate your complaint to our Compliance Department by emailing [email protected].

If you remain dissatisfied after exhausting our internal complaints procedure, you have the right to refer your dispute to an Alternative Dispute Resolution (ADR) entity. We use:

IBAS (Independent Betting Adjudication Service): An impartial organisation that handles disputes between gambling operators and their customers.

Safeguarding Player Funds

Maximus Multiplus Gaming Limited holds player funds in segregated bank accounts, separate from our operational funds, in accordance with our licensing requirements. This ensures that your funds are protected and available for withdrawal at all times.

OUR EXPERTISE & TRUST SIGNALS

Our commitment to Experience, Expertise, Authority, and Trust (E-E-A-T) is paramount. We continuously strive to uphold the highest standards in all aspects of our service.

Certifications & Audits

We partner with industry-leading independent auditors and certification bodies to ensure fair play, security, and integrity.

eCOGRA
Certified for fair and responsible gambling
GLI
RNGs tested and certified for fairness
ISO 27001
Information Security Management certified
PCI DSS
Compliant for secure payment processing
RG Check
Responsible gambling programme recognised

Industry Memberships

We are proud members of prominent industry associations dedicated to promoting high standards and best practices.

  • Betting and Gaming Council (BGC): The industry body representing betting and gaming in the UK.
  • European Gaming and Betting Association (EGBA): The leading trade association for the online gambling industry in Europe.

Leadership & Ownership Transparency

Maximus Multiplus Gaming Limited is operated by a team of seasoned professionals with extensive experience in the online gambling industry. Our key executives include:

  • Mr. Julian Vance – Chief Executive Officer (CEO)
  • Ms. Sarah Chen – Chief Compliance Officer (CCO)
  • Mr. David Miller – Money Laundering Reporting Officer (MLRO)

We partner with renowned game developers like M Studios, creators of the Maximus Multiplus slot game, to bring you high-quality entertainment.

ACCESSIBILITY ASSISTANCE

We are committed to making our website and games accessible to all players. If you require assistance or have suggestions for improving accessibility, please contact our support team:

Maximus Multiplus Gaming Limited is a company registered in England and Wales (Company Number: 11223344)

Registered Office: 20 St Thomas Street, London, SE1 9RS, United Kingdom

Licensed by the UK Gambling Commission (Licence: 000-054321-R-321098-001) and Malta Gaming Authority (Licence: MGA/B2C/987/2018)

Play responsibly. 18+ only. Set limits before you play.